One person. Start to finish.
When you call or text 865-420-3368, I answer the phone, give you the assessment, and do the repair myself. You are not getting passed around or handed off to someone you never spoke to.
I grew up around this work. My father was a bodyman who made the move into PDR and taught me how to do it. He knew exactly what happened to cars inside a body shop because he was the one doing it. I spent years in those shops too before I made the decision to work directly for retail customers instead. The difference is who you are working for. In a shop the goal is volume and throughput. In your driveway the goal is your car. Those are not the same job.
I have spent years working alongside some of the best PDR technicians in the country and that experience changes what I can take on. Hard aluminum panels, deep creases in difficult access points, damage that other people have told you cannot be fixed paintless. Some of that is true and I will tell you when it is. But some of it I can fix, and I will tell you that too.
Paintless dent repair looks simple from the outside. That's actually the point. What you don't see is the trained eye reading the metal, the hours spent learning how different panels on different vehicles respond, and the judgment call that happens before a single tool touches the car. When it's done right there's nothing to show for it except a panel that looks like the damage never happened. That's the beauty of the work. It's not an accident.
Brandon Rayburn, on the job in East Tennessee